At Sollockers, we aim to provide our customers with a seamless and reliable booking experience. However, we understand that travel plans can change, and therefore we have outlined our cancellation and refund procedures clearly below.

Who We Are

Business Name: SOL PHONE HOUSE
Tax ID (CIF/NIF): Y4440291V
Email: locutoriojardines@gmail.com
Phone: +34 661 122 722
Address: Código Postal 28013, Madrid, Spain

Cancellation Rules

1. Eligibility for Cancellation

   • Customers may request a cancellation if the locker booking is no longer required.

   • Cancellation requests must be submitted before the booking start date/time.

   • If a booking is cancelled after the scheduled start time, no refund will be issued.

2. Non-Refundable Cases

   • No-show: If you fail to use the locker without prior cancellation.

   • Late cancellation: Requests made after the booking has started.

   • Service already used: Once the locker has been accessed, the booking cannot be cancelled.

3. Special Case – Trip Cancellation

   • If a customer books a locker but later cancels their trip (e.g., trip to Madrid), the same cancellation and refund rules apply.

   • A refund will only be possible if the request is submitted before the booking time.

Step-by-Step Cancellation Process

1. Submit Request

   • Send an email to locutoriojardines@gmail.com with your booking reference number and cancellation reason.

   • Alternatively, use the cancellation request form available on our website.

2. Confirmation

   • You will receive a confirmation email within 24 hours acknowledging your cancellation request.

3. Review & Processing

   • Our team will verify your booking status and confirm eligibility.

   • If approved, your refund process will begin.

Refund Policy

1. Refund Timeline

   • Approved refunds are usually processed within 7–14 business days.

   • The actual time may vary depending on your bank or payment provider.

2. Refund Method

   • Refunds will be issued to the original payment method used for booking.

3. Deductions

   • In some cases, transaction or processing fees may be deducted from the refund amount.

4. Exceptions

   • Bookings already in use or past booking dates are not refundable.

   • Refunds will not be provided for cancellations outside the eligibility rules mentioned above.

Cookies Policy

• Like most websites, Sollockers uses cookies to enhance user experience and improve site performance.

• When visiting our site, a cookies consent dialog box will appear, allowing you to Accept or Reject cookies.

• By continuing to use our site, you consent to the use of cookies.

• For further details, please refer to our Privacy Policy.

Related Policies

For more details, please also review:

• Privacy Policy

• Terms & Conditions

FAQs & Support

Q1: Can I cancel my locker booking anytime?
A: You can cancel before the booking start date/time. After that, cancellations are not eligible for a refund.

Q2: How long does it take to get my money back?
A: Typically 7–14 business days, depending on your bank or payment method.

Q3: I cancelled my trip to Madrid; can I get my locker booking refunded?
A: Yes, if you cancel before the booking time. Standard cancellation rules apply.

Q4: Who do I contact for help with cancellations?
A: Please email us at locutoriojardines@gmail.com or call +34 661 122 722.